Wednesday, October 26, 2011

A Tale of Two Toilets

For the casual follower, you already know my run ins with a few city departments and my dislike for some of the things our city just can't seem to get a handle on.
The leader of  the garbage brigade, Darryl Drohomerski, (and Water and Waste), already has attempted some recycling programs that are likely a "resounding success" as measured by... Darryl himself, but here we see where things just fall apart.
Winnipeg has a rebate program for water saver toilets. Now I'm actually a believer in this sort of program as I do see that Prince Charles was right when he said, "There must be a better way of disposing of a pint of piss than by flushing a gallon of clean water down the toilet". Using less water to flush helps Winnipeg to keep it's century old aqua duct as our sole water source. The water saving toilet program is simple.
Buy a low flush or dual flush toilet, take your old toilet to the dump and get a "receipt", send both to the Water Department with the application form and Voila!, you get $60 back as a credit.
It seems that not everyone here in the 'hood is interested, or knows about it, or... maybe it's not worth the $60? Maybe they didn't use a low flush or dual flush toilet to replace their old one? Whatever the reason, there are at least two bowls flanking a home here on the block.
The woman who lives there is a blog follower and forwarded me the e-mails to 311 and told me about telephone conversations with By-Law enforcement. There is also an ongoing concern over an address on Simcoe that falls into the mix.
The e-mails below have been "sanitized" to protect the innocent, (even the clown(s) at 311), but really, these two toilets demonstrate just what a "shit show" the City is running.

From:
Sent: Monday, September 26, 2011 10:06 AM
To: 311
Subject: Garbage Pickup at ### and ### Home Street

Please be aware that there has been a toilet left outside of both ### and ### Home street for about 1 ½ months now. Can you please arrange for someone to pick these up as they are a huge eye sore to our community.

### Home Street - it is placed by the fence in the back lane.
### Home Street (establishment specified here) - it is in the back lane parallel to  _____Ave.

The city's prompt attention into this matter would be greatly appreciated.


Citizen's name
________________________________________

From: 311 [mailto:311@winnipeg.ca]
Sent: Monday, September 26, 2011 12:50 PM
To:

Subject: RE: Garbage Pickup at ### and ### Home Street

Good afternoon,

 Thank you for bringing this to our attention. I have notified the Water and Waste Department and have scheduled a pick up of the toilets for September 30th, which is the next collection date in that area. Should you need to follow up further on this matter please refer to reference number 684315 (### Home Street) or 684326 (### Home Street).


Thank you for contacting Winnipeg 311.

Sincerely,

(311 clown)

Service Representative
311 Contact Centre


________________________________________

From:
Sent: Monday, October 03, 2011 11:46 AM
To: 311
Cc: Smith, Harvey
Subject: reference number 684315 and 684326

Good morning,

Can someone please confirm when this garbage will be picked up? Friday has come and gone and the city is true to form and consistently delivers poor customer service. I've come to expect this from Winnipeg. When will we become the great city we can actually be??

Anyway, I know you're just the person who gets the emails and you just work for the big machine.......but for once, it would be nice if something actually got done when the city says it's going to get something done. What ever happened to the good old fashioned values our mama's taught us??? When you say you're going to do something you DO IT?

I especially like the line below "Should you need to follow up further on this matter please refer to reference number 684315 (###Home Street) or 684326 (### Home Street)."

Like there was any doubt I would have to follow up on this matter. I'm almost certain I'll have to follow up on it more than once. Let's see if I'm proven wrong?

Oh and by the way. There is also a big piece of wood lying by the toilet behind the (establishment specified here). That has also been there for two months!

Can you also open another reference number for a couch and mattress laying behind ### Simcoe! The bed
 bug infested hole of an apartment block.

Sincerely,
a frustrated Winnipeg citizen

(Citizen's name)

________________________________________
From: 311 [mailto:311@winnipeg.ca]
Sent: Monday, October 03, 2011 6:46 PM
To:
Subject: RE: reference number 684315 and 684326

Good Evening,

I am sorry for the confusion but the Water and Waste Department doesn't collect construction or renovation materials including lumber and toilets. I have submitted complaints about the garbage at these two locations to the Community Bylaw Enforcement Division. They will dispatch an inspector to those addresses who will complete their investigation within 10 business days. There reference numbers for these two address are as follows:

### Home: 689605
### Home: 689607

With regard to the couch and mattress at ### Simcoe, I have scheduled the pickup for those items for this Friday, October 7th. The reference number for this request is 689609.


Thank you for contacting Winnipeg 311.

Sincerely,

(Second 311 Clown)
Service Representative
311 Contact Centre
________________________________________

From:
Sent: Tuesday, October 04, 2011 9:06 AM
To: '311'
Cc: hsmith@winnipeg.ca
Subject: RE: reference number 684315 and 684326

Am I reading this correctly, you need to send a by-law officer over for two toilets????? AND they have to conduct an investigation!!

You have GOT to be kidding me. Unbelievable.

Go ahead, let's waste more government money.

________________________________________

From:
Sent: Wednesday, October 19, 2011 9:12 AM
To: 311
Cc: Smith, Harvey
Subject: RE: reference number 684315 and 684326

Can I please have an update on the two reference numbers above. It's been more than the 10 business days noted below and the toilets are still sitting in the back lanes.

________________________________________
From: 311 [mailto:311@winnipeg.ca]
Sent: Wednesday, October 19, 2011 7:15 PM
To:
Subject: RE: reference number 684315 and 684326

Good Evening,

Due to strict privacy concerns, The Community Bylaw Enforcement Service does not share the outcome of their investigations with us at 311. You, as the complainant, can contact them directly for more information at (204) 986- 2234. They are available between the hours of 8:30 am to 4:30 pm, Monday through Friday excluding holidays. Please have your reference numbers handy as they will be required to verify your identity.


Thank you for contacting Winnipeg 311.

Sincerely,

(Second 311 clown)
Service Representative
311 Contact Centre

________________________________________

Sent: Thursday, October 20, 2011 10:50 AM
To: 311
Subject: ### Simcoe - Bulk garbage pickup


Please have it arranged to have a box spring, mattress and a couch picked up in the back lane behind ### Simcoe.

(Note. This is a different box spring and mattress at the same Simcoe address)

From: 311 [mailto:311@winnipeg.ca]
Sent: Thursday, October 20, 2011 12:12 PM
To:

Subject: RE: ### Simcoe - Bulk garbage pickup

Good Afternoon.

Thank you for contacting Winnipeg 311.  I would like to assist you. May I ask of these are abandoned items or if they are items you are placing uot for collection?

Sincerely,

(Third 311 clown)
Service Representative
311 Contact Centre

(Note. The grammatical errors are original)




From:
Sent: Thursday, October 20, 2011 1:16 PM
To: '311'
Subject: RE: ### Simcoe - Bulk garbage pickup

I do not live at this location and these are not my discarded items.

### Simcoe is a problem location and has been for some time.  I would think the City would have a VERY long list in your computer system regarding this address at this point.

Regards,
(citizens name)


From: 311 [mailto:311@winnipeg.ca]
Sent: Thursday, October 20, 2011 1:44 PM
To:
Subject: RE: ### Simcoe - Bulk garbage pickup

Good Afternoon.

Thank you for contacting Winnipeg 311.  I have submitted a report to the Water and Waste department for the items in the backlane.   The reference number is 701514 and it is scheduled for the next available pick up date, October 31st.

If you have any other questions or concerns please feel free to contact us again.

Sincerely,

(Third 311 clown) 
Service Representative
311 Contact Centre

From: 311 [mailto:311@winnipeg.ca]
Sent: Friday, October 21, 2011 11:04 AM
To:
Subject: Reference numbers for abandoned items on Home and Simcoe

Good Morning.

Thank you for contacting Winnipeg 311.  The reference numbers for the new reports to the Water and Waste department regarding the abandoned items are:

SR # 701972 for ### HOME St (toilet)
SR # 701983 for ### HOME St (toilet)
SR # 702010 for ### SIMCOE St (couch and mattress)

If you have any other questions or concerns please feel free to contact us again.

Sincerely,

(Third 311 clown)
Service Representative
311 Contact Centre


From:
Sent: Monday, October 24, 2011 11:45 AM
To: 311; Smith, Harvey
Subject: RE: Reference numbers for abandoned items on Home and Simcoe

So this week you’re going to give this task back to Water & Waste.  Will they actually carry out the duty this time?

What happens to these reference numbers?:
701514
689609
689605
689607
684315
684326

We sure are accumulating a collection aren’t we?  311 runs quite a gong show doesn’t it!?

I wonder if the local news would be interested in doing a story on this particular case?  Especially since we are now going to be getting a new “tax” on garbage collection. 

I wonder how many people out there would like to hear about the fiasco of having two toilets and one piece of wood picked up.  This started the last week in September (after the toilets had already sat out all summer).  We are now into the end of October. 

Harvey,
Why is garbage collection in the West End so hard to accomplish???  Isn’t it your job to look after us and see to these things getting resolved in a more timely fashion.  One month to have two toilets removed???  In my opinion this is unacceptable.


From: 311 [mailto:311@winnipeg.ca]
Sent: Tuesday, October 25, 2011 12:19 PM
To:
Subject: RE: Reference numbers for abandoned items on Home and Simcoe

Good Afternoon.

Thank you for contacting Winnipeg 311.  The Water and Waste department does not collect construction or renovation waste.  They consider a toilet to be such waste.  Therefore we are having difficulty getting the items collected. 

We have notified the by law enforcement office of the toilets at the back and sides of the properties as well as the Water and Waste department, in an effort to get this matter resolved as quickly as possible.

If you have any other questions or concerns please feel free to contact us again.


Sincerely,

(Third 311 clown)
Service Representative
311 Contact Centre


From:
Sent: Tuesday, October 25, 2011 1:39 PM
To: 311
Subject: RE: Reference numbers for abandoned items on Home and Simcoe

The by-law enforcement office was already contacted once by 311.  I spoke with that office last week along with (By-Law Officer's name) at 619-220#.  What happened with his investigation?

If the Water & Waste and by-law enforcement offices can’t figure this out, what EXACTLY is a citizen supposed to do to have these materials removed?  This is not my garbage, I am merely a person who resides in the neighborhood who is sick and tired of the hassle trying to clean up what others have been too lazy and ignorant enough to do. 

At this point the owners of both such properties should be contacted with requests to take these materials to the landfill at their own expense!!

### Simcoe is a problem location and has been for some time.  Please reference the below email that was sent earlier this year by the 311 office.  What is being done about this situation and when will the owners of this building be held liable and responsible???!!!!

From: 311 [mailto:311@winnipeg.ca]
Sent: Thursday, June 02, 2011 8:54 AM
To:
Subject: RE: GARBAGE removal at ### Simcoe Street

Good Morning.

Thank you for contacting Winnipeg 311.    I have submitted a report to the Water and Waste department advising them of the issue and requesting that this area be monitored more frequently.  Should you wish to follow up on this matter the reference number is 594482.

If you have any other questions or concerns please feel free to contact us again.

Sincerely,

(Third 311 Clown)
Service Representative
311 Contact Centre
311@winnipeg.ca

Note. This is the same (Third 311 Clown) in the referenced e-mail from June as in the October e-mails
From: 311 [mailto:311@winnipeg.ca]
Sent: Wednesday, October 26, 2011 12:46 PM
To:
Subject: RE: Reference numbers for abandoned items on Home and Simcoe

Good Afternoon.

Thank you for contacting Winnipeg 311.  Unfortunately we do not have access to the outcome or status of a By Law report here at 311 so I am unable to advise you what action was taken by their office.  You can contact the By Law Enforcement office directly at 204-986-2234 during regular business hours, Monday through Friday, 8:30am to 4:30pm for an update as to the status of this complaint.

With regards to ### Simcoe your original email indicated that a couch and a mattress were laying behind ### Simcoe.   A request was made to the Water and Waste department to have those items collected.  That request is still pending.   Can you confirm if the items are located in the lane or are they on the property? Are there other issues with the property that you wish to report?

Sincerely,

(Third 311 Clown)
Service Representative
311 Contact Centre

____________________________________________________________
The system is BROKEN Mayor Katz... and apparently, so is Harvey.

HARVEY!!!   HARVEY!!! We thought you were "paying" people for reports of garbage. This one is sent to you FREE... Are you reneging on your "offer"? http://www.winnipegcity.com/garbage.htm

Kudos to the citizen who continues to try to keep 311's feet to the fire, insofar as anyone can scorch a slagger making $54K a year to answer phones and provide reference numbers.

This is an absolute cluster fuck. I use that word, because it came up in the urban dictionary when looking for another word for "shit show". We could also call this bullshit.

Sooooo. Who wants to see someone dump the toilets at City Hall?

Darryl. You don't need any more $. You need to spend the money you have better.

2 comments:

  1. Hey! I've been looking for contact info to no avail ... might you be interested in coming on Winnipeg's blogger-run radio show winnipeginternetpundits.tumblr.com ... e-mail me at tessavanderhart at gmail dot com!

    ReplyDelete